Ace Hardware Tops List of World’s Best Omnichannel Retailers

In its sixth annual Top 100 Omnichannel Retailers survey, Total Retail conducts a comparison of the most successful retailers and brands from around the world based on a wide variety of omnichannel indicators. Ace Hardware, the largest retailer-owned hardware cooperative in the world, came in at number two on the list. Ace Hardware has more than 5,600 locally owned and run stores in around 65 countries.

The Top Omnichannel 100 Retailers conducts research to determine which companies provide customers with the finest and most consistent shopping experience across both digital and physical channels. This research is based on an examination of how services are delivered to end users.

Nordstrom and Ace Hardware Tied for Top Spot in Cross-Channel Retail Experience

The ability to buy something online and then pick it up in a store or at the curb, the ability to search for in-store product availability on a brand’s digital properties (desktop site, mobile site, mobile app), a shared cart across channels (mobile to desktop) for logged-in shoppers, a loyalty programme that allows points to be earned and redeemed across channels, cross-channel product returns, shipping from store to home, and clear pricing are the eight key factors.

The perfect score of 11 points that Nordstrom achieved was surpassed only by Ace Hardware’s score of 10, which was based on 11 potential points. On both of July and August’s store evaluations, Ace received a score of 10.5.

According to Bill Kiss, the head of digital for Ace Hardware, the company is “positioned to be the fastest, most convenient omnichannel retailer in America” because of its “award-winning customer service” and “hyper-local approach” to connecting and the Ace App with customers’ local Ace stores, which are located within 15 minutes of more than 75% of the population of the United States.

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Ace Hardware’s Digital Platform Makes Shopping More Convenient

The digital platform for Ace Hardware was developed so that customers could connect with their neighbourhood hardware shop and access up-to-the-minute information on product availability, information on different brands, and services such as product assembly and delivery.

Customers are more likely to make their purchases by placing an order for something online and then picking it up at a store nearby. The digital platform that Ace Hardware uses makes each of its traditional stores—the kind that people shop in—better and more convenient for those customers.

Over ninety percent of online purchases placed with Ace Hardware are fulfilled in-store or by red-vest employees of the local shop. These employees make it a top priority to fulfil online orders in a timely manner and provide extra information or solutions in person.

As it has done for almost a century now, Ace Hardware is dedicated to continuing its investment in and improvement of its omnichannel experience in order to provide its customers with the highest level of service and the greatest amount of convenience.

You may get in touch with Ace Hardware via their website, Facebook, or Twitter to learn more about the services they provide or to locate a location that is convenient for you.

The Process Behind Ace Hardware


The retailer-owned cooperative known as Ace Hardware is the largest of its kind in the entire globe. It is comprised of around 5,600 stores in approximately 65 countries, each of which is independently owned and operated by a different person.

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A massive distribution network is managed by Ace and its subsidiaries across the entirety of the United States of America. Ace’s headquarters are located in Oak Brook, Illinois.

Additionally, they have distribution centres in Ningbo, which is located in China, and Santa Catarina, which is located in Mexico. Since it first opened its doors in 1924, Ace Hardware has developed into a global brand that is famous for its helpful and experienced employees as well as its extensive selection of hardware.

Ace has maintained its position as the “Highest in Customer Satisfaction with Home Improvement Retail Stores” for 15 out of the past 16 years, according to J.D. Power.


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