Since the Alaska Airlines Mileage Plan is one of the few remaining ones that offer a stopover option, I take advantage of it whenever I have the chance to do so.
In October, I utilised the miles that I had accumulated in my Mileage Plan account to book a ticket in First Class from Bangkok to Tokyo, with a layover in Los Angeles, and then on to Fort Lauderdale, where I began a cruise. The total mileage for the journey was calculated to be 75,000 miles.
Due to the fact that this reservation was made back in December, there must have been some sort of adjustment made to the final portion of the itinerary in order for the flight to no longer operate on that particular day.
If it is at all feasible, I would like to arrive at the port the day before my cruise departs. That way, I will be able to get settled in and take full advantage of the first day of my holiday without experiencing any anxiety.
Due to the fact that the other two segments of my ticket were for the month of December 2021, this was the final one.
What about flight in First Class from LAX to FLL?
If I had taken a straightforward, same-day, nonstop flight in First Class from LAX to FLL, I would have arrived at the Hyatt House or Le Meridien around midnight, which is where I typically stay.
Nevertheless, I was on the verge of passing out when I discovered that I could check in for that specific flight online. And here is what transpired after that:
Updated information regarding flight xxxxx is as follows:
- The destination of Flight 432 is Alaska.
- Getting away from the city of Los Angeles (LAX)
- The 29th of October, 7:55 p.m.
- Getting all the way to Seattle (SEA)
- the 29th of October, 10:55 p.m.
- Flight 122, Alaska
- Pass on Seattle (SEA)
- It is currently 8:20 on Sunday, the 30th of October.
- We have landed in Fort Lauderdale (FLL)
It was obvious that approach wouldn’t be successful. It was a bad decision on Alaska’s part to rebook me through Seattle; as a result, I landed at FLL at 5:10 p.m. on the following day, much after the cruise ship had already departed. I am not aware of anything that occurred during the initial journey from LAX to FLL.
Customer support department of Alaska Airlines
The way in which aircraft are operated makes that not only unacceptable but also impossible to take place. You should not be concerned about the additional expenses associated with staying in a hotel and travelling to and from Seattle.
I called Alaska Airlines and asked to be moved to the one and only First Class seat that was still available on the aircraft from LAX to Fort Lauderdale that was being operated by American Airlines. American Airlines refused to cooperate with Alaska Airlines, despite the fact that Alaska Airlines and Alaska were partners in an alliance and shared routes. I informed them that I would pay the additional amount of 182 dollars personally, and that I would figure out the details later.
Given how closely Alaska Airlines and American Airlines collaborate, the fact that Alaska Airlines would refuse to rebook a passenger who experienced difficulties as a result of Alaska’s flight cancellations on American is puzzling.
But I did talk to the customer support department of Alaska Airlines about it, and they told me:
The airline industry is notorious for its instability, and monthly schedule adjustments are commonplace in order to accommodate shifts in customer demand that occur according to the changing of the seasons.
If something comes up that requires a modification in your plans, we will do all in our power to accommodate those changes. … Hearing that our agent in Los Angeles wasn’t of much assistance is disheartening to me.
The provision of the highest possible level of service to each and every one of Alaska’s clients is the company’s primary objective. It is very evident that we have been unsuccessful as a result of what you have said. You are entitled to nothing less than the utmost degree of regard, politeness, and respect. Please be aware that your feedback has been shared with the senior manager in charge of customer support.