Question 1

What was the reason for T-Mobile's record growth in Q2?

Accepted Answer

T-Mobile's strategy of being the "un-carrier" and offering more affordable options to consumers was the reason for the company's record growth in the second quarter.

Question 2

How many new accounts did T-Mobile gain in Q2?

Accepted Answer

T-Mobile gained 380,000 new accounts in the second quarter - the highest number ever recorded.

Question 3

Why have T-Mobile's competitors, AT&T and Verizon, raised prices?

Accepted Answer

T-Mobile's competitors, AT&T and Verizon, have raised prices citing inflation as the reason.

Question 4

Has T-Mobile raised prices?

Accepted Answer

T-Mobile has not raised prices and has even introduced a "price lock" feature, ensuring that prices will not be raised in the future.

Question 5

What are the cost pressures T-Mobile is facing?

Accepted Answer

T-Mobile is facing cost pressures such as rising labor costs and equipment expenses.

Question 6

How does T-Mobile handle customers not paying their bills on time?

Accepted Answer

T-Mobile works with customers to recover the debt and has reported elevated bad debt levels to pre-pandemic levels but is comfortable managing it.

Question 7

What is T-Mobile's strategy for managing customer churn?

Accepted Answer

T-Mobile's position as a pure-play mobile internet company in an era where internet usage is becoming increasingly mobile is a significant advantage for managing customer churn, and the company's record growth and success in managing customer relationships are evidence of this.

Tag: T mobile

T-Mobile CEO Mike Sievert attributes company’s success to affordable options and no price hikes.

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